Privacy policy

• Contact information: Name, email address, telephone number and postal address where required.
• Ticketing and registration information: Event or experience selected, booking or registration details, ticket type, transaction information, and accessibility or assistance requirements that you choose to provide.
• Community and participation information: Information submitted through programme, opportunity, activity, competition or registration forms.
• Artist, trader, supplier and partner information: Professional and business information submitted when applying to perform, trade, supply services, volunteer or partner with RDCfestival.
• Website and device information: IP address, browser and device type, website interactions, pages visited, referral information, and cookie or analytics data.
• Communications: Correspondence and information necessary to respond when you contact us.
• Photography, filming and event media: RDCfestival experiences may be photographed, filmed or recorded for editorial, promotional, archival or communications purposes. Appropriate notices or additional information will be provided where required, with particular care where children or safeguarding considerations apply.

• Provide and administer RDCfestival experiences.
• Manage registrations, bookings and ticketing.
• Communicate important information about an experience.
• Respond to enquiries and provide accessibility assistance.
• Manage artists, suppliers, traders, volunteers and partners.
• Operate community and wellbeing programmes.
• Send marketing where permitted.
• Administer competitions, promotions and opportunities.
• Improve our website and experiences and understand engagement.
• Maintain safety and security, prevent fraud or misuse, and comply with legal obligations.

Depending on the circumstances, we may rely on:

• Contract, where processing is necessary to provide something you have booked or requested.
• Legitimate interests, where we have a reasonable organisational purpose which does not override your rights.
• Consent, where you have made a genuine choice to permit particular processing.
• Legal obligation, where we are required to process information by law.
• Another legally permitted basis where special categories of personal information are involved.

Some RDCfestival experiences are designed to be suitable for families and young people. We recognise that children's personal information requires particular care. Where we knowingly collect information relating to a child, we will seek to provide appropriate privacy information and apply suitable safeguards. Parents and guardians should supervise children's interactions with RDCfestival's online services where appropriate.

RDCfestival uses creativity and shared experiences to encourage positive conversations around mental health and wellbeing. Participation does not normally require you to disclose personal medical or mental-health information. Where an activity specifically requests information of this nature, appropriate privacy information and safeguards should be provided.

RDCfestival uses cookies and similar technologies. Visitors should be able to manage their choices through our Cookie Settings facility. Analytics and marketing technologies must not be activated unless a lawful basis and any required consent are in place. A separate Cookie Policy should identify each technology, its purpose, provider and duration.

Where necessary, information may be shared with organisations helping us deliver the website and experiences, including:

• Venues and event delivery partners.
• Ticketing, registration and payment providers.
• Website, hosting, analytics, email and communications suppliers.
• Event contractors, security and safety providers.
• Professional advisers and insurers.
• Public authorities where disclosure is legally required.

We do not authorise service providers to use personal information for their own unrelated purposes merely because they provide a service to RDCfestival.

Some technology suppliers may process information outside the United Kingdom. Where this happens, we will use the protections required by applicable data-protection law.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including operational, contractual, safeguarding, insurance, accounting and legal purposes. Different categories of information may have different retention periods.

Depending on the circumstances and applicable law, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion or restriction in appropriate circumstances.
• Object to certain processing.
• Receive certain information in portable form.
• Withdraw consent where processing relies on consent.
• Raise a concern with the UK Information Commissioner’s Office.

Privacy enquiries can be sent to: outreach@rdcfestival.com

We may update this Privacy Policy when our activities, technology or legal obligations change. The latest version will be published on this website.